Shipping Policy

Delivery Zones

We deliver to Sydney Metropolitan, The Blue Mountains, Central Coast & Wollongong. Please contact us at sales@meatemporium.com.au for more details.

Delivery Times

Sydney Metropolitan - Place your order by 8am Monday-Friday for next day delivery. Friday & Saturday orders placed before 8am will be delivered on Monday. All orders are delivered anytime between 6am-6pm.

Blue Mountains - Place your order by Tuesday 8am for Thursday delivery. All orders are delivered anytime between 6am-6pm.

Wollongong - Place your order by Monday 8am for Wednesday delivery. Orders placed before Wednesday 8am will be delivered on Friday. All orders are delivered anytime between 6am-6pm.

Central Coast - Place your order before Tuesday 8am for Thursday delivery. All orders are delivered anytime between 6am-6pm.

You will receive an email when your order is out for delivery.

Delivery Policy 

If your delivery address needs to be altered once your order is placed, please email us ASAP at sales@meatemporium.com.au and we will do our best to get your order delivered to the new address. Australian Meat Emporium accepts no responsibility for orders delivered to incorrect address due to customer error.

Australian Meat Emporium accepts no liability for the loss or deterioration of any orders once they have been delivered. It is the customers responsibility to ensure there is a secure location where your box can be left, should you not be home.

Customers must get in contact with us via email sales@meatemporium.com.au within 24 hours if they have received an incorrect order. Australian Meat Emporium will take reasonable steps to rectify the situation by either replacing the meat products or offering store credit for your next order.

Failure to comply with these policies can result in no meat product replacement or store credit.

Refund & Returns 

We do not accept ‘change of mind’ refunds or returns.

If we are out of stock of your item, a full refund will be issued to the payment method you placed the order with.

Third Parties 

Cool Couriers is not a Common Carrier - and as such, does not insure Customers Goods for loss or damage of stock. Insurance of Goods whilst in transit with Cool Couriers is the responsibility of the Customer.

Changes to this policy 

The Australian Meat Emporium may make changes to this policy at any time. Our website will be updated and this policy should be reviewed by customers frequently.

Cancellation 

Customers are required to cancel their order within 3 hours of purchasing. Please note we use a next day courier service so we require you to cancel ASAP.

 

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